Collecting your stuff to bring them into storage is super easy. Once you have packed your boxes and checked in we will text and email you the day before confirming you are all set. On the collection day, you will receive a 1-hour collection window via text message. All you must do is make sure your phone is on and you are in all day!
When you are ready to get your stuff back login to your account and select the date that you want your stuff back. We will email and text you the day before to let you know everything is ready for delivery and text you a 1 hour delivery window on the delivery day.
In one of the best storage facilities in the UK! Our parent company where we store your stuff is a leading self-storage provider who are ISO accredited and have temperature controlled warehouses.
Keeping your stuff safe and secure is our priority and we have invested in our facilities and processes to ensure this.
The dimensions of our boxes are 35cm W x 55cm L x 35cm H and have a capacity of 67 litres.
Our boxes are designed with your wellbeing in mind so they aren’t packed to heavy.
An oversized item is anything that doesn’t fit into our box or something that cannot be carried by 1 person. For example, a suitcase, luggage bag, small piece of furniture, golf clubs, bike, air dryer or your own storage box. Oversized items are only available for customers in certain postcodes.
We believe our service is a premium. If you think of airlines, we are the Emirates of storage. Check out our pricing page to find out more.
If your stuff is not collected on the scheduled date the most important thing is to not worry. Call our Customer Success Team on 0800 1126 242 and we will reschedule your collection date for as early as possible.
To make sure your collection goes ahead, please make sure you are ‘checked in’, have entered your full address, mobile telephone number, email address and make sure you are available all day to accept the delivery.
If your delivery is unsuccessful, you will be charged £25 so it’s important you are available all day as we don’t want to charge you. You could spend that money on your partner, at the pub or invest in stocks and become a millionaire!
Your experience is our priority and if you feel the failed collection was out of your control, please call us on 0800 1126 242 and speak with the Customer Success Team.
Our driver will arrive anytime between 7am and 7pm but we will let you know a 1-hour arrival time on the day of collection via text message. If you need to confirm a morning or afternoon collection, please give our customer success team a call on 0800 1126 242.
Our driver will call you when they are downstairs but make sure you keep an eye out for our van and always keep your phone on.
We can collect your stuff from any mainland UK address.
To make sure your collection goes ahead, please make sure you are ‘checked in’, have entered your full address, email address, mobile number. Additional information can also be useful for our drivers, for example our driver may need to ring a buzzer, or you may want us to collect from a concierge or you might have a huge guard dog that needs to be tranquilised in order for us to get past! As much information as possible ensures you have a great experience.
Don’t panic, you aren’t the first person to need us to collect next day.
You are unable to book next day online but please call our Customer Success Team on 0800 1126 242 and we will do our best to get your stuff picked up.
Collecting same day is difficult to manage and to ensure your stuff is tracked and collected using the correct process’s we have in place.
You are unable to book this online but please call our Customer Success Team on 0800 1126 242 and we will see if we can help.
Our collection service operates Monday – Saturday but only in certain postcode areas.
If you are unable to book collection on a Saturday this is because it may not be available in your area.
If you need any assistance please call our Customer Success Team on 0800 1126 242.
If you have selected our DPD drop off option, our customer success team will contact you 48 hours before the date you selected to tell you where your nearest DPD drop off point is. Your flatpack boxes will be delivered to your address.
The best tip you can give our driver is to leave them a review on either Google or Trustpilot (thank you!).
Changing the collection date and details is easy and we are really flexible so don’t panic.
If your collection date is less than 48 hours away, please call our Customer Success Team on 0800 1126 242 or email us at contact@spaceways.co.uk to ensure the details are changed for you.
If your collection date is not within 48 hours, please login to your account where you can edit your orders.
Please note that if you need to change your collection date within 48 hours you may incur a late change charge.
As much as we want to encourage you to get your steps in, yes, we can carry your stuff upstairs, but this premium service is only offered to addresses within London and the M25. If your delivery address is outside of the M25 only roadside delivery is available.
If for any reason you are physically unable to carry things upstairs and are outside of the M25 please call our Customer Success Team on 0800 1077 250.
As soon as your items are safely delivered to our amazing warehouses they will be logged as in storage and kept safe.
They will then show on your account as ‘IN STORAGE’ you can login and check on this.
If it has been longer than a week and your items are still not showing as ‘IN STORAGE’ please call our Customer Success Team on 0800 1077 250 or email contact@spaceways.co.uk.
On the day of collection, we will send you a 1 hour arrival window.
If your driver hasn’t arrived between the 1-hour window this may mean, there has been an unexpected delay.
Our Customer Success Team are normally aware of any delays and will communicate an updated arrival time however we ask for you to wait the full duration between 7am and 7pm for your driver to arrive.
If your driver has not arrived after 7pm please call the Customer Success Team on 0800 1126 242.
Our check in process is the most important part of the collection and must be completed before we collect your goods. Think of it as a flight if you aren’t checked in you are unable to board. This process is no different.
Once you have received and packed your boxes scan the QR code on the side of one of the boxes, watch the video and follow the steps. If the QR code isn’t working go straight to collection.spaceways.co.uk
You will need to input each barcode number on the boxes you have packed into the check in website.
You are also able to add and save an inventory on each box, this will help when you need everything delivered back. You can also take a picture of each box and save this to your account.
Once that is all completed you simply need to confirm the collection date and you are all checked in and ready to board!
Don’t worry, our drivers are used to busy roads with not a lot of parking but it is your responsibility to provide some sort of parking, a collection or drop off point for your driver. Make sure you add this sort of information on your booking notes. If our drivers do pick up any parking tickets these will be charged back to you through your account
If your stuff is not delivered on the scheduled date the most important thing is to not worry. Your stuff is on its way back to our amazing warehouses to be looked after.
To ensure your delivery goes to plan please make sure you have entered your full address, mobile telephone number, email address and make sure you are available all day to accept the delivery.
If your delivery is unsuccessful you will need to log back into your account to re-book. We won’t charge you if delivery is unsuccessful, but you will need to pay for delivery again.
Your experience is our priority and if you feel the failed delivery was out of your control, please call us on 0800 1126 242 and speak with the customer success team.
Yes, we can shop your stuff overseas. Head to our shipping page for more information.
Just order one box back! One of the benefits of our service is that each item is recorded individually so you only need to order back what you need.
To make sure you get the correct item back remember to record an inventory of each box and take a photo, so you know what’s what.
Our driver will arrive anytime between 7am and 7pm but we will let you know a 1-hour arrival time on the day of delivery via text message. If you need to confirm a morning or afternoon collection, please give our customer success team a call on 0800 1126 242.
Our driver will call you when they are downstairs but make sure you keep an eye out for our van and always keep your phone on.
Changing the delivery date is easy and we are really flexible so don’t panic.
If your delivery date is less than 48 hours away, please call our Customer Success Team on 0800 1126 242.
If your delivery date is not within 48 hours please login to your account where you can edit your orders.
Please note that if you need to change your delivery date within 48 hours you may incur a late change charge.
The good news is you don’t need to do much! The most important thing is to make sure you are available ALL DAY! We will send you a 1-hour delivery window but sometimes these windows are impacted by things out of our control like accidents on the road, bad weather or fire breathing dragons! If you can he as flexible as possible it really helps us out.
If you have an emergency or need to change anything on the delivery day please call our customer success team on 0800 1126 242.
Roadside delivery is £9.00 per item that you need delivered back. We do offer a premium delivery service to certain postcode areas which includes our driver carrying everything upstairs, a 3-course meal and a bottle of champagne. Just kidding, we didn’t have the budget for a meal and champagne, but our driver will carry everything upstairs.
If your re delivery postcode is further than 20 miles from your collection postcode you will be charged an additional one off £25 fee
To find out if we offer this within your service area, please call our customer success team on 0800 1126 242 or email contact@spaceways.co.uk
email contact@spaceways.co.uk
Getting your stuff back to you as quickly as possible is key to ensuring you have a great experience with us.
To book the return of your stuff login to your account and you will see the earliest you can book redelivery is within 48 hours.
If you need your things back sooner, please call our Customer Success Team on 0800 1126 242.
Yes, delivery doesn’t have to be back to the same address we collected from. We can deliver your stuff back to anywhere within mainland UK and it will still only cost £9 per item. Just enter the full address, mobile number, and email address when you are making the booking.
If you have oversized items in storage with us and need them delivered back to an address outside of London or the M25 please call the Customer Success Team on 0800 1126 242.
As much as we want to encourage you to get your steps in, yes, we can carry your stuff upstairs but this premium service is only offered to address’s within London and the M25. If your deliver address is outside of the M25 only roadside delivery is available.
If for any reason you are physically unable to carry things upstairs and are outside of the M25 please call our Customer Success Team on 0800 1077 250.
Yes, we cover any address within the mainland UK and our drivers love driving all over the country just please make sure you are in when we arrive 😊
Easy peasy lemon squeezy! Just login to your account and book delivery of the items you want.
If you need any help, call our Customer Success Team on 0800 1077 250.
Yes, we deliver Monday – Saturday but not Sundays as our hard-working drivers need a day off to spend with their lovely families😊
We accept liability for loss or damage for every box and oversized item are insured up to the value of £100. Each item is also protected both to and from the warehouse while they are in transit. Our liability is not insurance cover, but it’s similar and you can claim against us if we lose or damage your goods.
If you want to increase the liability value for your stuff, please call our Customer Success Team on 0800 1077 250.
Although our processes and storage facilities are super safe sometimes things are out of our control, so we recommend anything of great value not to be stored and to be kept safe with you.
For help and information on how to pack your boxes please watch our packing guide.
Your items are protected from the moment they leave your doorstep.
We currently do not accept liability for damage to fragile items like glassware, crockery, mirrors etc. If you are planning to store fragile items, please make sure they are properly packed.
For help and information on how to pack your boxes please watch our packing guide.
Order as many as you like, we only charge you for the boxes you fill up and you can keep the spare boxes or give them to a friend!
Don’t be surprised if our Customer Success Team call you prior to the delivery of your boxes and let you know we will be sending more than you ordered.
This is to ensure that you don’t run into any last-minute panic because you haven’t ordered enough.
Absolutely and we strongly recommend it!
Our ‘CHECK IN’ process lets you record a full inventory of what you put inside each box or oversized item. You can also capture a picture of each item you store with us.
Ensuring your boxes are safe and that you trust us is key to our service.
We’ll only open your items under exceptional circumstances which include the following.
In one of the best storage facilities in the UK! Our parent company where we store your stuff is a leading self-storage provider who are ISO accredited and have temperature-controlled warehouses.
Keeping your stuff safe and secure is our priority and we have invested in our facilities and processes to ensure this.
As long as you want!
We do not tie you into a minimum storage period, you can store your stuff for 1 day or 1 year. The monthly storage payment will be taken on your anniversary date each month until you want everything back.
Packing your boxes safely and securely is important to make sure everything arrives safely at our warehouses and that you and our drivers don’t hurt yourself.
Please ensure that you share the weight over several boxes. If you are storing books or heavier items, please spread these out among the boxes you have.
The weight limit of our boxes is 20kg, if we feel any of your boxes are overweight, we may ask you to re-pack them or we can re-pack them for you when they arrive back at the warehouse.
There is no specific weight for an oversized item but if you are unable to lift it on your own, so is our driver and we are unable to store it.
We do not require a deposit or any upfront payment when you make a booking with us.
Once your items are collected and logged as ‘IN STORAGE’ you will be invoiced your first month’s storage and for any additional services you have selected. This will now be your ‘anniversary date’ and we’ll continue to take payments on this date each month.
We believe we provide the best ‘storage-by-the-box’ service in the UK and our price reflects that. We charge you by-the-box meaning you only pay for what you store each month.
If you send new boxes in, they’ll be included in your existing price plan.
Click here to find out how much it costs a month per box.
We provide two collection services, roadside and doorstep however doorstep collection is only provided in certain postcode areas.
Redelivery is £9 per item.
If you need your boxes carried upstairs when they are redelivered, please call the Customer Success Team on 0800 1126 242.
You won’t believe this, but our boxes are FREE! This is mainly because we want to encourage you to use our boxes as they are designed with yours and our driver’s wellbeing in mind. We even deliver them to you for free, it’s a no brainer!
You can book to have your items returned at any time of the month. We do not backdate the rental you have paid if you book redelivery before your next anniversary date.
Oversized items are only available to postcodes within London and around the M25.
An oversized item is anything that doesn’t fit into our box or something that cannot be carried by 1 person. For example, a suitcase, luggage bag, small piece of furniture, golf clubs, bike, air dryer or your own storage box.
The cost to store an oversized item is £13.20 per month compared to a box which is £8.10 per month.
No!
Our mission is to ensure you have the best possible experience using our services.
Should you have any questions about our pricing please call the Customer Success Team on 0800 1077 250.
Yes, our minimum storage charge is 4 weeks meaning if you only store for 1-2 weeks you will still pay for 4.
Absolutely!
Lots of business’s all over the UK take advantage of our storage services. Most of them store secure documents, marketing material or just clutter they have in and around their offices.
Our parent company is an ISO accredited document storage provider, so we have all the correct processes in place to keep your business’s items safe.
We can store pretty much anything apart from any of the following.
Please make sure you refer to our terms and conditions for full details.
Yes, our warehouses are temperature controlled and damp proof.
Please make sure that all boxes with clothes inside are sealed and packed correctly.
A suitcase is classed as an oversized item and only available for collection and storage in certain postcodes.
If you live within London and the M25 you can store suitcases or a luggage bag with us.
A small piece of furniture is classed as an oversized item and only available for collection and storage in certain postcodes.
If you live within London and the M25 you can store a small piece of furniture with us, but it must be able to be carried by one person like a bedside cabinet, clothes dryer, or washing basket.
All oversized items must be either boxed or wrapped. Our drivers can do this for you on arrival. We charge £6.98 per item to be wrapped and £7.99 per box for re-boxing anything.
We are unable to store sofas, mattresses or anything that needs 2 people to carry.
Yes, you can but we strongly recommend you pack them as well as possible. Put them in the middle of box, wrapped in bubble wrap and covered in clothes to keep them safe.
If you are concerned about damage to a valuable item, it is always best to keep them with you.
Once you have received your boxes and packed them you are now ready to ‘CHECK IN’.
Think of it as if you are boarding a flight, before you arrive you must check in so you can get rid of your luggage, go through security, and enjoy a well earnt drink at the airport bar.
Our ‘CHECK IN’ process is just as important. Simply scan the QR code on the boxes and follow the steps to get checked in.
If you need help or have any questions about the ‘CHECK IN’ process, please call our Customer Success Team on 0800 1126 242.
The QR code on each box will take you through to our ‘CHECK IN’ process which you must complete before we collect your boxes.
If you need help or have any questions about the ‘CHECK IN’ process, please call our Customer Success Team on 0800 1126 242.
If the QR code is not working, please click here to start the ‘CHECK IN’ process.
Your boxes will have a barcode attached on the front of each box and on one of the sides and stars with an S followed by 7 numbers.
If you have received boxes that have no barcodes attached, please call the Customer Success Team on 0800 1126 242.
Once you have added your barcode number, inventory, and picture for each box these will be saved into your customer account. Please click here to login.
If you use your own box this will be classed as an oversized item. Oversize items are only available for collection and storage to certain postcode areas.
If you are within London or the M25 then you can store your own boxes with us.
If you are outside of London or the M25 then you must order and use the boxes that we provide for FREE!
ISO accredited document storage provider, so we have all the correct processes in place to keep your business’s items safe.
Our boxes and delivery of our boxes are FREE!!!!
The dimensions of our boxes are 35cm W x 55cm L x 35cm H and have a capacity of 67 litres.
Our boxes are designed with your wellbeing in mind, so they aren’t packed to heavy.
Packing your boxes safely and securely is important to make sure everything arrives safely at our warehouses and that you and our drivers don’t hurt yourself.
Please ensure that you share the weight over several boxes. If you are storing books or heavier items, please spread these out among the boxes you have.
The weight limit of our boxes is 20kg, if we feel any of your boxes are overweight, we may ask you to re-pack them or we can re-pack them for you when they arrive back at the warehouse.
The QR code on each box will take you through to our ‘CHECK IN’ process which you must complete before we collect your boxes.
Think of it as if you are boarding a flight, before you arrive you must check in so you can get rid of your luggage, go through security, and enjoy a well earnt drink at the airport bar.
Our ‘CHECK IN’ process is just as important. If you need help or have any questions about the ‘CHECK IN’ process, please call our Customer Success Team on 0800 1126 242.
If the QR code is not working, please click here to start the ‘CHECK IN’ process.
Your boxes will arrive with our barcodes already attached. If you have received boxes that don’t have a barcode, please call our Customer Success Team on 0800 1126 242.
If you have placed an order which includes collection of oversized items, we will post oversized item labels out so you can attach them.
Don’t panic, we have done this on purpose! We often send out extra boxes for you to use just in case you didn’t order enough and need some more last minute.
Remember you only pay for the boxes you end up filling so order as many as you like.
If you have ordered to many boxes these are yours to keep! You can recycle them, give them to a friend, donate them to charities or food banks or you can leave them with your accommodation to make use of.
Copyright © 2023 Spaceways
Copyright © 2023 Spaceways
